Terms of service

Last updated: July 2026

These Terms of Service ("Terms") apply to your use of the website operated by Acaka ("we", "us", "our") and to any order you place through our online store. By visiting the site or buying from us, you agree to these Terms along with our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you don't accept them, please don't use the site.

1. Who You're Buying From

Store Name: Acaka
Address: 1241 52nd St
Brooklyn, NY 11219, USA

Email: info@acaka.com
Phone: +15164150017

Acaka sells online to customers across the United States via a third-party e-commerce platform. Acaka is the seller and your contracting party for every order placed here.

2. Who Can Order

You need to be at least 18 — or the legal age of majority where you live — to buy from us.

3. Acceptable Use

You agree not to:

  • Use the site for any unlawful purpose
  • Try to reach restricted areas of our systems or servers
  • Disrupt the site's security or functioning
  • Upload harmful code, malware, or viruses
  • Misuse our services, promotions, or refund process
  • Copy or reuse our content without written approval
  • Post unlawful, defamatory, abusive, or harmful material

If you break these rules, we may restrict or end your access.

4. Products

We make every effort to keep descriptions, images, and specifications correct. Small variations in color, packaging, or appearance may occur because of manufacturing changes or the way different screens render images. Stock levels can change without notice.

5. Orders and Acceptance

Submitting an order is an offer to purchase. A binding agreement is created only when we send your order-confirmation email.

We may refuse or cancel an order if:

  • Payment authorization is unsuccessful
  • We suspect fraud or unauthorized activity
  • A pricing mistake or technical glitch occurs
  • The product is unavailable
  • We suspect reselling or bulk buying

If we've already taken payment and then cancel, we'll refund you in full within 5 business days.

6. Pricing and Payment

Prices appear in US Dollars (USD). Payments are handled securely by certified third-party providers, and we don't keep full card details on our servers.

7. Shipping

Delivery options and timeframes are described in our Shipping Policy. Your order stays our responsibility until it reaches the address you gave us. If a parcel is confirmed lost, we'll send a replacement or issue a full refund.

8. Returns and Refunds

Returns and refunds are covered entirely by our Return & Refund Policy.

9. Disputes — Reach Out First

Before starting a chargeback or dispute with your payment provider, please contact us at info@acaka.com. We're committed to sorting out any problem fairly and promptly.

10. Intellectual Property

Everything on the site — text, graphics, logos, images, and layout — is owned by or licensed to Acaka. You may not copy, reproduce, distribute, or use it without written permission.

11. User Content

By posting reviews, photos, or comments, you give Acaka a non-exclusive, royalty-free, perpetual, worldwide right to display, reproduce, adapt, and use that content to run and promote the business. You confirm your submissions are lawful, non-defamatory, non-abusive, free of harmful code, don't infringe anyone's rights, and aren't false or misleading.

12. Third-Party Services

Our site may connect to outside services such as payment processors and analytics tools. Those services are offered "as is" with no warranties from us, and we're not responsible for the content, accuracy, or behavior of external sites or services.

13. Errors and Corrections

We may fix typos, inaccuracies, or pricing errors and update information at any time without notice.

14. Limitation of Liability

The website and Services are provided "as is" and "as available", without any express or implied warranties. To the fullest extent the law allows, our total liability is capped at the purchase price of the product concerned. In no event will Acaka be liable for indirect, incidental, special, consequential, or punitive damages.

15. Indemnification

You agree to indemnify Acaka and its officers, directors, employees, and affiliates against any claims arising from your use of the site, your breach of these Terms, or content you submit.

16. Accounts and Security

You're responsible for keeping your login details private and for all activity under your account. Contact us right away at info@acaka.com if you think someone has accessed it without permission.

17. Termination

We may suspend or end your access without notice if you breach any part of these Terms.

18. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, make up the whole agreement between you and Acaka.

19. Governing Law

These Terms are governed by the laws of the State of New York, United States.

20. Severability

If any part of these Terms is found unlawful or unenforceable, the remaining provisions stay in force.

21. Changes to These Terms

We may update these Terms from time to time. The version live on the site when you buy is the one that applies to your order.

Store Information

Email: info@acaka.com
Phone: +15164150017

Support hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)
We typically respond within 12–24 hours on weekdays — thanks for your patience!

Store Name: Acaka
Address: 1241 52nd St
Brooklyn, NY 11219, USA

Need Help?

You'll find answers about delivery, returns, and orders on our FAQ page, or reach us through our contact form.