Privacy policy

Last updated: July 2026

This policy explains how Acaka ("we", "us", "our") gathers, uses, and protects the personal details you share when you browse our website, place an order, or contact us (together, the "Services"). By using our site, you accept the practices set out below.

About Us

Store Name: Acaka
Address: 1241 52nd St
Brooklyn, NY 11219, USA

Email: info@acaka.com
Phone: +15164150017

The Data We Collect

Details you provide. When you place an order or reach out to support, we may keep a record of your name, shipping and billing addresses, email address, phone number, payment confirmation, purchase history, the content of your support messages, and — where accounts are available — your sign-in details.

Details collected automatically. As you navigate the site, our systems note technical information: your IP address, browser and device type, the pages and links you interact with, the site or search term that referred you, visit timestamps, and a rough location estimated from your IP.

Details from outside sources. From time to time we receive information from partners, vendors, or social platforms that support our operations — for example analytics figures, advertising metrics, or publicly listed information.

Cookies and related tools. We use cookies, pixels, and web beacons to keep the site working, save your preferences, measure performance, guard against fraud, and deliver relevant ads. Where the law requires it, non-essential cookies are set only once you give consent.

Why We Use It

  • Completing your order — taking payment, organizing dispatch and delivery, following your parcel, and managing returns or refunds.
  • Helping you — answering questions, resolving complaints, and handling disputes.
  • Running the store — keeping the site operational, detecting fraud or misuse, and refining your experience.
  • Meeting legal duties — tax, bookkeeping, record retention, and responding to lawful requests.
  • Marketing (with consent where needed) — sharing offers, evaluating ad results, and studying site usage through third-party analytics.

When We Share It

We disclose personal information only where it's necessary to run the business, such as with:

  • Payment processors (for example Stripe, PayPal)
  • Shipping carriers (for example USPS, UPS, FedEx, DHL)
  • Our online store platform provider
  • Website analytics services
  • Advertising networks (adjust preferences within each provider's ad settings)
  • Fraud-prevention and hosting partners

We do not sell or rent your personal information. We may release data where the law requires it or to defend our legal rights.

Some third-party features on our site also process data: a reviews tool (name, email, review content), an order-tracking tool (order and delivery details), a live-chat tool (name, email, chat history), an analytics/advertising tool (browsing and conversion activity), and a tag-management tool (which runs our tracking scripts).

Targeted Advertising

We may use your information to display ads matched to your interests. You can opt out of personalized advertising through your ad provider's controls or industry opt-out portals.

Cross-Border Transfers

Your information may be handled or stored in the United States or in other countries. When data moves internationally, we rely on suitable safeguards, such as standard contractual clauses.

How Long We Keep It

We hold personal information only for as long as it's needed to fulfill your order, assist you, satisfy legal and accounting duties, prevent fraud, and settle disputes. Once it's no longer required, we securely erase or anonymize it.

Security

We apply sensible technical and organizational measures — an SSL-encrypted checkout, payments handled by certified providers, and limited internal access. Complete card numbers are never kept on our servers.

Your Rights

Depending on where you live, you may be entitled to:

  • Access the personal information we hold about you
  • Correct details that are inaccurate
  • Ask us to delete your data
  • Receive your data in a portable, machine-readable format
  • Limit or object to certain processing
  • Withdraw consent whenever you wish
  • Opt out of marketing messages
  • File a complaint with your data-protection authority

To act on any of these, email info@acaka.com.

Children

Our store isn't meant for anyone under 13, and we don't knowingly gather their information. If you believe a child has given us their details, please contact info@acaka.com.

External Links

Our site may link to other websites. We don't govern their privacy practices, so please review their policies before sharing any information.

Updates to This Policy

We may revise this Privacy Policy occasionally. The latest version is always posted here with a fresh "Last updated" date.

Store Information

Email: info@acaka.com
Phone: +15164150017

Support hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)
We typically respond within 12–24 hours on weekdays — thanks for your patience!

Store Name: Acaka
Address: 1241 52nd St
Brooklyn, NY 11219, USA

Need Help?

You'll find answers about delivery, returns, and orders on our FAQ page, or reach us through our contact form.