Shipping policy

Last updated: July 2026

At Acaka we work to get your order to you reliably and to keep you posted at every step.

Shipping at a Glance

  • Where we ship: United States only
  • Cost: free standard shipping on every order
  • Handling time: 1–3 business days
  • Transit time: 5–8 business days
  • Estimated total delivery: 6–11 business days

Delivery Area

For now we ship only to addresses within the United States. We deliver to valid residential and commercial street addresses, but not to P.O. Boxes, APO/FPO/DPO addresses, or U.S. territories.

How Orders Are Processed

  • We process orders Monday through Saturday, holidays aside.
  • Orders placed after 3:00 PM ET or on a holiday begin processing the next business day.
  • Handling usually takes 1–3 business days.
  • As soon as your order ships, you'll receive a shipping-confirmation email with tracking.
  • During busy stretches — holidays or major sales — processing may take a little longer, and we'll flag any significant delays.

Delivery Times

Once dispatched, delivery normally takes 5–8 business days, for an estimated 6–11 business days in total from the moment you order. Times can shift due to weather, carrier delays, or high-volume periods.

Where Your Order Ships From

We work with an established group of manufacturing partners who help us produce quality items at a good price point. When possible, items ship directly from our manufacturer to you, with delivery in the US handled by USPS, UPS, FedEx, or DHL.

Tracking

You'll receive tracking by email once your order ships. Allow 24–48 hours for the first updates to appear. You can also follow your order on our tracking page.

Correct Address

Please double-check that your shipping address is complete and accurate at checkout. If a parcel comes back to us because the address was wrong or incomplete, we'll contact you to arrange a reshipment — additional shipping charges may apply.

Delayed or Lost Parcels

  • If your order is running well behind schedule, get in touch.
  • If a shipment is confirmed lost in transit, we'll offer a replacement or a full refund.
  • If tracking shows delivered but you can't find the parcel, we'll help you raise it with the carrier.

Please contact us within 7 business days of the expected delivery date.

Changes to This Policy

We may update this policy from time to time. Changes take effect as soon as they're posted here.

Store Information

Email: info@acaka.com
Phone: +15164150017

Support hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)
We typically respond within 12–24 hours on weekdays — thanks for your patience!

Store Name: Acaka
Address: 1241 52nd St
Brooklyn, NY 11219, USA

Need Help?

You'll find answers about delivery, returns, and orders on our FAQ page, or reach us through our contact form.