Return & Refund Policy

Last updated: July 2026

Your happiness is our priority at Acaka. If an order doesn't turn out the way you hoped, our team is here to put it right.

Return Window

You have 30 days from the day your order arrives to request a return.

What Can Be Returned

Before you request a return, please check that the item meets all of the following:

• Unworn, unused, and unwashed
• In its original packaging with every tag still attached
• Accompanied by valid proof of purchase (your order confirmation or receipt)

Anything showing signs of use, damaged after delivery, or no longer in its original condition cannot be accepted.

How to Start a Return

1. Email us at info@acaka.com with the subject line "Return – [your order number]".
2. Tell us your full name, order number, and the reason for the return.
3. Attach clear photos of the product, the packaging, and any issue. We ask for these with every request.
4. We'll get back to you within 24 hours with your next steps — including where to send the item.
5. Pack the product safely in its original packaging and slip your proof of purchase inside.
6. Send it back with a tracked service, then email the tracking number to info@acaka.com so we can follow the parcel.

Please wait for our approval before shipping anything back. Returns sent without confirmation may not be accepted.

Return Address

1241 52nd St
Brooklyn, NY 11219, USA

How Refunds Work

Once your return reaches us, we inspect the item within 1–2 business days and email you as soon as your refund is approved. Approved refunds go back to your original payment method within 5 business days. Your bank or card provider may need a little extra time before the funds show up.

Changed Your Mind?

No problem — you can still return the item within 30 days of delivery, as long as it's unused and back in its original packaging. In this case, return shipping is on you.

Damaged or Faulty Items

If something arrives broken or defective, contact us within 30 days of delivery. We'll ask for a photo, and once confirmed, the choice is yours: a free replacement or a full refund. Either way, we cover the return shipping.

Wrong Item Delivered

Received the wrong product? Let us know straight away. We'll arrange a free return and send the correct item at no extra cost.

Exchanges

Exchanges are welcome within 30 days of delivery, provided the item you want is in stock.

• Defective or incorrectly shipped items are replaced free of charge.
• For preference-based exchanges (different size, color, and so on), the item must be unused and return shipping is your responsibility.

Cancelling an Order

You have a 1-hour window after purchase to cancel, as long as the order hasn't been processed or shipped. Once it's on its way, cancellation isn't possible and the standard return process applies instead.

Who Pays for Return Shipping

• Faulty, damaged, or incorrect items: we cover all return shipping.
• Everything else (change of mind, preference exchanges): return shipping is on you.

We never charge restocking fees. If you return through a standard carrier, return shipping usually runs between $10 and $20, depending on the size and weight of the parcel.

Store Information

Email: info@acaka.com
Phone: +15164150017

Support hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)
We typically respond within 12–24 hours on weekdays — thanks for your patience!

Store Name: Acaka
Address: 1241 52nd St
Brooklyn, NY 11219, USA

Need Help?

You'll find answers about delivery, returns, and orders on our FAQ page, or reach us through our contact form.